Emergency Roof Leak? Here’s What to Do in the First Hour

Water is coming into your commercial building. Follow these steps in this order to minimize damage and preserve your insurance claim.

First 15 minutes

Move inventory and electronics away from the leak
Place buckets/plastic under active drips
Take photos and video of everything
Call your commercial roofer’s emergency line

Next 45 minutes

A qualified roofer should be on-site within 4 hours with tarps and water diversion materials. Do not climb the roof yourself in an active storm — wind gusts on a wet membrane are extremely dangerous. Document the event for your insurance carrier and open a claim within 24 hours.

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